Order Information
DELIVERY INFORMATION
Our warehouse in Bahrain stocks a wide range of hydraulic parts and components for fast local and regional supply. Products marked as in stock are available from our Bahrain warehouse and can be prepared for dispatch or collection as soon as possible during working days.Once you place an order through HydraPro Online, our system processes the order and our warehouse team prepares the items for packing. If a product is marked green, this means the item is currently in stock.We offer reliable handling and shipping options for customers in Bahrain and abroad. Shipping costs and delivery times depend on the destination, shipment size, weight, and selected logistics provider. For international shipments, we can prepare the required export documentation and provide a shipping quotation based on your preferred mode of transport.
Customers may also arrange collection by their own logistics provider. In that case, HydraPro will make sure the goods are properly packed and prepared for pickup with the required documentation. You are also welcome to collect your order directly from our Bahrain warehouse. Our team will prepare your shipment and assist with safe loading where required. Our minimum order value is BHD 25, excluding handling, shipping, duties, taxes, or other applicable charges.
Order Conditions
Delivery time and/or implementation period
1.1 Delivery times, dispatch dates, and implementation periods are provided as estimates and are not guaranteed unless expressly agreed in writing.
1.2 Delivery or dispatch will only commence once all commercial and technical details have been confirmed, all required information has been received, and any agreed advance payment or payment condition has been fulfilled.
1.3 HydraPro may extend delivery or dispatch times if circumstances arise that are outside its reasonable control, including but not limited to supplier delays, customs procedures, transport delays, incomplete information, changes to the order, additional work, payment delays, or force majeure events.
1.4 If additional work, special packaging, documentation, inspection, or other services are requested, the delivery or dispatch period may be extended accordingly.
1.5 The customer is responsible for any additional costs resulting from delays, changes, storage requirements, failed collection, customs procedures, or other circumstances outside HydraPro’s control.
1.6 Exceeding an estimated delivery, dispatch, or implementation period does not entitle the customer to compensation, cancellation, or dissolution of the order, unless otherwise required by applicable law or expressly agreed in writing.
SHIPPING INFORMATION
We can either organize the shipping of our products directly to your premises or you can get your own transport partner to pick up your products from one of our locations.
When you choose to get your own transport partner to pick up your order, you can select 'Handling only' when completing your inquiry. In this case, we charge a handling fee of 1.95% of the total order value. We make sure that your products are ready when your transport partner arrives at our location. The handling fee includes the printing of a transport label that you can provide as part of your order. Packaging excluded and will be priced at cost for shipments over 23kg.You can also visit us and pick up your shipment – A hot cup of coffee will be served while we safely load your goods!
Terms of delivery
Changes, Additional Work and Adjustments
Any change to an order, quotation, service, repair, installation, or agreed scope of work may result in additional costs or a revised delivery or completion time.
Additional costs may apply if, among other things:
a. the customer changes the specifications, design, quantities, delivery requirements, or scope of work;
b. the information provided by the customer is incomplete, incorrect, or does not reflect the actual situation;
c. the required quantities, materials, labour, documentation, packaging, inspection, or transport differ from the original estimate;
d. additional work, parts, services, or technical support are required to complete the order or assignment.
Additional work will be charged based on the applicable prices, labour rates, material costs, transport costs, and other cost factors at the time the additional work is performed.
If the final scope of work is reduced, any adjustment will be calculated based on the costs and conditions agreed at the time of the original quotation or order confirmation.
HydraPro may require payment for additional work before the work is carried out, together with the main invoice, or at the next agreed payment stage.
Changes requested by the customer may affect delivery times, completion dates, pricing, availability, and logistics arrangements.
Customer Responsibilities for On-Site Work
Where HydraPro performs work at the customer’s premises or another agreed location, the customer must ensure that HydraPro can carry out the work safely, properly, and without interruption at the agreed time.
The customer shall provide all facilities reasonably required for the work, including where applicable:
a. safe and clear access to the work area;
b. electricity, water, compressed air, lifting equipment, or other utilities required for the work;
c. a clean, dry, secure, and suitable working area;
d. safe storage space for tools, parts, materials, and equipment;
e. any site permits, entry passes, safety instructions, or approvals required to access and perform the work;
f. compliance with applicable health, safety, and site regulations.
The customer is responsible for ensuring that the site is safe and suitable for the work to be performed. The customer bears the risk of loss, theft, damage, fire, or other harm to tools, materials, equipment, or goods located at the customer’s site, except where such damage is directly caused by HydraPro’s gross negligence or wilful misconduct.
The customer is responsible for maintaining adequate insurance for its premises, equipment, goods, and any risks related to work performed at its location.
If HydraPro is delayed or unable to perform the work because the customer has not fulfilled these obligations, the work will be rescheduled as soon as reasonably possible, subject to HydraPro’s availability. Any additional costs or losses resulting from such delay may be charged to the customer.
STOCK INFORMATION
Products listed as in stock are currently available based on the latest information in our system. As stock levels can change quickly, availability is not guaranteed until your order has been reviewed and confirmed by our team. If an item is no longer available, we will contact you with the expected lead time or possible alternatives.
TERMS OF PAYMENT
We can either organize the shipping of our products directly to your premises or you can get your own transport partner to pick up your products from one of our locations.
Payment Terms
Payment shall be made to the bank account or payment method designated by HydraPro, unless otherwise agreed in writing.
Unless otherwise agreed, payment shall be made as follows:
a. for counter sales or direct purchases: payment before or upon collection;
b. for standard orders: payment before dispatch, unless credit terms have been approved in writing;
c. for approved credit customers: payment within the agreed payment term stated on the invoice;
d. for projects, repairs, installations, or special orders: advance payment, staged payments, or milestone payments may be required as agreed in the quotation or order confirmation.
HydraPro may require full or partial payment in advance before processing an order, reserving stock, starting work, placing a supplier order, or dispatching goods.
If the customer fails to pay within the agreed payment term, all outstanding amounts shall become immediately due and payable. HydraPro may suspend further deliveries, services, repairs, warranty processing, or other obligations until payment has been received in full.
The customer is not entitled to suspend payment, withhold payment, or offset any amount against amounts owed to HydraPro, unless this has been expressly agreed in writing or is required by applicable law.
All amounts owed by the customer shall become immediately due and payable if:
a. the customer fails to pay within the agreed payment term;
b. the customer becomes insolvent, enters liquidation, bankruptcy, restructuring, or similar proceedings;
c. the customer ceases or threatens to cease business operations;
d. assets or claims of the customer are seized or subject to enforcement;
e. HydraPro has reasonable grounds to believe that the customer may not be able to meet its payment obligations.
If payment is not received within the agreed payment term, HydraPro may charge interest on the overdue amount at a rate of 12% per year, or the maximum rate permitted by applicable law, whichever is lower. Interest may be calculated from the due date until the date payment is received in full.
The customer shall be responsible for all reasonable costs incurred by HydraPro in recovering overdue amounts, including collection costs, legal costs, court fees, administrative costs, and any other costs related to enforcing payment obligations.
Payments received may first be applied to outstanding costs, interest, and older unpaid invoices before being applied to the most recent invoice.
Goods remain the property of HydraPro until all related invoices, costs, interest, and charges have been paid in full, to the extent permitted by applicable law.